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Returns Information

EXTENDED RETURNS

We’re still here for you around the clock with all our usual delivery and payment options! Plus, we’ve even extended our returns policy so if for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise.

Our returns deadline for orders placed after 1st March 2020 has now been extended to 90 days from the date of purchase.

RETURNS INFORMATION

We want you to be completely happy with your Weatherbeeta order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective.

Returned merchandise should include the packaging and tags and be in the same condition as when it was received. We have extended our returns policy to 90 days for a full refund, as such merchandise must be returned within 90 days of receipt. If your product is in a saleable condition with its original labels and packaging, we’re happy to offer a full refund on your product. Please note, this excludes any initial delivery costs.

Please use the original or another shipping box/packaging when returning items such as footwear. A £10.00 restocking fee will be applied to footwear returned in just the boot box.

Please note: Upon assessment of the returned item, if the item is deemed unsaleable, you will be contacted by our Customer Service team to advise of this. It is then your decision as to whether or not you receive the item back from ourselves. To ensure that your item is suitable for a refund, please ensure there is no dirt, water, or large amounts of hair left on the item. 

If you are returning a Faulty Item, the above section on the condition of returned items still applies under the Health and Safety at work Act 1972. Please see the Our Warranty page for more information. 

HOW TO RETURN AN ITEM

IMPORTANT NOTICE: Unfortunately we cannot cover return postage costs for customers in Republic of Ireland, Netherlands, Belgium, Denmark, Sweden, Italy or Spain, which includes any initial delivery costs if there is nothing wrong with the item you have ordered, we can only refund the cost of the item itself.  For faulty or damaged items, or if you have received the wrong item, we will cover any of your postage costs to get the item back to us.

STEP 1

If you are returning an item from Republic of Ireland, Netherlands, Belgium, Denmark, Sweden, Italy or Spain, please complete our Online Returns Request Form to make us aware that you are returning an item.

We have extended our returns policy to 90 days for a full refund. As long as you contact us within the 90-day return period and your product is in a saleable condition with its original labels and packaging, we’re happy to offer a full refund on your product. Please note, this excludes any initial delivery costs.

Online returns request form

STEP 2

Once you have filled in the Online Returns Request Form, please then post your return to: 

Weatherbeeta
Unit 5
Shipton Way
Express Business Park
Rushden
Northamptonshire
NN10 6GL

We will process your refund within 28 days of receiving the returned goods.

Please Note: Unfortunately, we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

REPLACEMENTS OR EXCHANGES

If the item you have received is faulty or damaged, or if you have received the wrong item, then please follow the standard returns process to get the item back to us. We will be happy to send out a replacement product and cover the cost of postage.

Unfortunately, we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

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